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Evidence Guide: TLIP4002 - Facilitate and capitalise on change in the workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIP4002 - Facilitate and capitalise on change in the workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Participate in planning the introduction of change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities are taken to respond to the changing needs of customers and the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective contributions are made to the organisation’s planning processes to introduce change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plans to introduce change are made in consultation with relevant individuals/groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organisation objectives and plans to introduce change are explained clearly to individuals/teams

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop creative and flexible approaches to solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Alternative approaches to managing workplace issues and problems are identified and analysed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Risks are assessed and action is taken to achieve a recognised benefit or advantage to the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace is managed in a way that promotes the development of innovative approaches and outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Creative and responsive approaches to resource management are initiated to improve productivity and/or reduces costs in a competitive environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage emerging challenges and opportunities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individuals/teams are encouraged and supported to respond effectively and efficiently to changes in organisation goals, plans and priorities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coaching and mentoring are used to assist individuals/teams to develop competencies to handle change efficiently and effectively

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individuals/teams are kept informed of progress in the implementation of change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommendations for improving the methods/techniques to manage change are negotiated with designated persons/groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Participate in planning the introduction of change

1.1

Opportunities are taken to respond to the changing needs of customers and the organisation

1.2

Effective contributions are made to the organisation’s planning processes to introduce change

1.3

Plans to introduce change are made in consultation with relevant individuals/groups

1.4

Organisation objectives and plans to introduce change are explained clearly to individuals/teams

2

Develop creative and flexible approaches to solutions

2.1

Alternative approaches to managing workplace issues and problems are identified and analysed

2.2

Risks are assessed and action is taken to achieve a recognised benefit or advantage to the organisation

2.3

Workplace is managed in a way that promotes the development of innovative approaches and outcomes

2.4

Creative and responsive approaches to resource management are initiated to improve productivity and/or reduces costs in a competitive environment

3

Manage emerging challenges and opportunities

3.1

Individuals/teams are encouraged and supported to respond effectively and efficiently to changes in organisation goals, plans and priorities

3.2

Coaching and mentoring are used to assist individuals/teams to develop competencies to handle change efficiently and effectively

3.3

Individuals/teams are kept informed of progress in the implementation of change

3.4

Recommendations for improving the methods/techniques to manage change are negotiated with designated persons/groups

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Participate in planning the introduction of change

1.1

Opportunities are taken to respond to the changing needs of customers and the organisation

1.2

Effective contributions are made to the organisation’s planning processes to introduce change

1.3

Plans to introduce change are made in consultation with relevant individuals/groups

1.4

Organisation objectives and plans to introduce change are explained clearly to individuals/teams

2

Develop creative and flexible approaches to solutions

2.1

Alternative approaches to managing workplace issues and problems are identified and analysed

2.2

Risks are assessed and action is taken to achieve a recognised benefit or advantage to the organisation

2.3

Workplace is managed in a way that promotes the development of innovative approaches and outcomes

2.4

Creative and responsive approaches to resource management are initiated to improve productivity and/or reduces costs in a competitive environment

3

Manage emerging challenges and opportunities

3.1

Individuals/teams are encouraged and supported to respond effectively and efficiently to changes in organisation goals, plans and priorities

3.2

Coaching and mentoring are used to assist individuals/teams to develop competencies to handle change efficiently and effectively

3.3

Individuals/teams are kept informed of progress in the implementation of change

3.4

Recommendations for improving the methods/techniques to manage change are negotiated with designated persons/groups

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

communicating and negotiating effectively with others when planning and facilitating the introduction of change and innovation in the workplace

completing relevant documentation

modifying activities depending on operational contingencies, risk situations and environments

monitoring and prioritising work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading, interpreting and following relevant instructions, procedures and information

reporting and/or rectifying identified problems that may arise, in accordance with regulatory requirements and workplace procedures

responding appropriately to cultural preferences in the workplace, including modes of behaviour and interactions with others

selecting and appropriately applying technology, information systems and procedures to complete workplace tasks

surveying and assessing organisation and customer requirements for change and innovation

working collaboratively with others when planning and facilitating the introduction of change and innovation in the workplace

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

operational business planning systems and resources

relevant regulatory and code requirements

relevant workplace business management policies and practices, including requirements for maintaining security and confidentiality

resource availability including the processing capacity of equipment and software systems for planning activities

typical problems that can occur when planning and facilitating the introduction of changes and innovations in the workplace, and related appropriate action that can be taken

workplace protocols and procedures for facilitating and capitalising on change in the workplace, including risk management, problem solving, strategic planning, quality improvement and customer service.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.